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LOU CHIBBARO JR.
Friday, October 22, 2004
When PayPal, the giant Internet payment processing service, announced last year
it would no longer do business with clients that sell pornographic products or
services, gay-owned Internet businesses assumed the firm was aiming its new policy
at the graphic sex trade.
But at least three gay-owned companies that conduct business over the Internet
say PayPal appears to be using its anti-porn policy against them, even though
they don’t consider their businesses to be sexually oriented.
The Los Angeles based H.I.M. Corp., which operates a network of Web sites that
provide services to gay audiences, and the New York City-based Belhue Press,
which publishes books by gay authors, said PayPal dropped them as clients earlier
this year.
The Red Hot Organization, an international group that raises funds for AIDS
causes by selling music recordings and music related promotional items on the
Internet, says PayPal dropped them from its service, apparently because of objections
over its safer-sex messages.
“Red Hot has never considered its content obscene or adult,” said
Jeff Jackson, the organization’s production manager. “We do discus
safe sex and safe needles as it relates to the AIDS epidemic on our Web site,”
he said.
Jackson said he raised objections to PalPal’s action, saying his organization’s
aim is to educate the public on ways to avoid AIDS. He said PayPal never responded
to his concerns. His group has since switched to another bill payment servicing
company, he said.
But the amount of donations to the group has dropped because the replacement
company, Groundspring, is less well-known than PayPal, Jackson said.
Officials with the three firms said PayPal informed them via e-mail notification
that their Web sites violated PayPal’s recently adopted “acceptable
use” policy.
News of H.I.M. Corp. and Belhue Press’s problems with PayPal surfaced
around the same time as reports that PayPal had abruptly ended its services
to BadPuppy.com, a sexually oriented Web site that caters to gay men. Officials
with BadPuppy.com did not return calls by press time. Sources familiar with
the company have said its cutoff from PayPal has caused it to suffer financial
hardship.
Neither PayPal nor its parent company eBay returned repeated calls seeking
comment on PayPal’s policy on sexually oriented business and whether the
policy applies to non-sexually oriented gay businesses.
Spokespersons for Visa International and MasterCard, the two largest U.S. credit
card service firms, said the two firms don’t have policies restricting
payments to sexually oriented businesses as long as those businesses don’t
violate any laws.
PayPal, which was acquired in 2002 by the multi-billion dollar online auction
company eBay, acts as a payment service that allows online purchasers to pay
for products or services directly from their bank accounts as well as from their
credit cards.
Many customers view the service as a protection against online fraud because
they don’t have to reveal credit card information directly to the online
companies from which they buy merchandise or services. PayPal acts as a safer
intermediary, business analysts have said.
More than 40 million consumers currently use PayPal, many of whom purchase
merchandise through eBay, according to the business publication Hoover Online.
Companies that sell merchandise or services online must seek approval from
PayPal to become associated with the payment services firm.
Perry Brass, the Belhue Press owner, said he tried unsuccessfully to reach someone
at PayPal by phone to find out why the firm dropped his company as a customer.
After a flurry of e-mail exchanges with the company’s customer service
department, Brass said, PayPal informed him it stopped doing business with him
because it objected to a photo on the cover of one of the books he published.
According to Brass, the photo showed two bare-chested men embracing one another,
with no genital area or “private parts” visible.
“It’s no different from the book covers on dozens of straight romance
novels that you see on sale in airports or in any bookstore,” Brass said.
In response to his follow-up e-mails saying the books he publishes aren’t
pornographic, PayPal sent him a reply saying the company would consider reinstating
his account if he submits a statement promising to “remove the book covers
wherein individuals are touching each other.”
Brass said he refused to agree to such a request and has sought out an alternative
company to provide payment services similar to PayPal.
Matt Skallerud, president of H.I.M. Corp., which stands for Hyperion Interactive
Media, told the gay online newsletter PressPassQ in September that PayPal dropped
its services to his firm on July 7, without prior notification.
Skallerud told PressPassQ that two of the Web sites his firm operates —
LesbiaNation and GayWired, provide personal ads for paid members of the sites.
He said some of the members who take out such ads include “adult”
material in them, including photos, but they are only visible to paid members.
“I can only assume that they consider these sites adult by their very
nature (being gay) and not because there was actually adult material in them,”
PressPass Q quoted him as saying. Since he doubts that PayPal’s employees
paid to join one of these two Web sites to inspect them, Skallerud said, “I’m
assuming they dumped us and others on the ‘gay’ issue only,”
PressPassQ quoted him as saying.
Skallerud did not return calls to the Blade by press time.
The Associated Press reported on Sept. 13 that PayPal announced it would fine
its business customers as much as $500 if they violate PayPal’s ban against
pornography as well as the company’s ban on online gambling services and
the sale of prescription drugs that are not certified in the U.S.
Lou Chibbaro Jr. can be reached at lchibbaro@washblade.com.
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