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Setting expectations when hiring an agent

Good customer service is in the eye of the beholder

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Get to know your agent before hiring them.

Last weekend, I took part in an online discussion among real estate agents about how we meet, exceed, or, from time to time, fail to live up to our clients’ expectations when helping them buy or sell a home.

The original scenario was this: Your buyer client has made an offer on a property and you have received a counter-offer from the seller. The buyer asks you to meet her to go over it and discuss what to do next. In this day of electronic signatures, how do you respond?

A host of people replied, “I’ll send it to you to read and sign electronically.” Others said, “Let’s discuss it on the phone and I will amend it as necessary and email it to you for signature.” A smaller number said they would meet the client but cautioned that if she didn’t respond quickly, another buyer might come along.

My response was, “I’ll be right there.” I got a little pushback from some agents who thought I should be setting more stringent boundaries with my time, but a number of them agreed with me when I insisted that my job was to make the process easier for my client, not for myself.

I’ve found that meeting a potential client is like going on a first date when you’ve both swiped right. If there weren’t some type of attraction, then you wouldn’t be there, but you’re both on your best behavior and are cautiously looking at each other as a potential mate.

There is no “one size fits all” for houses or the people who buy and sell them. That’s one thing I love about the job. Likewise, good customer service is in the eye of the beholder.

Accordingly, I recommend interviewing the agents you are considering hiring face-to-face in a comfortable setting whenever possible. This gives you an opportunity not only to listen to their presentations, but also to ask questions and observe their demeanor and body language to see whether you “click.”

For most people, personality also plays a large part in decision-making. In general, if you enjoy the company of the agent you hire and feel a mutual connection, then you’re more likely to trust his or her advice. Interviewing an agent who has been recommended by a friend can be a good start, since there’s at least one person that you both know and like.

Consider whether the agent is focused on you and your needs. Is he rushing through his presentation or taking time to explain how choosing him will benefit you?  Is she allowing for questions and answering them to your satisfaction? Is he respectful of your time and your family?

A seller always wants to talk about price and commission, but there may be other important issues that need to be resolved. One point of discussion might be the type of marketing that will be done and where those materials will be displayed. You might also need to reach consensus on what to repair or improve, and whether to use your existing furnishings or a professional stager.

As a buyer, you’ll want to know your agent’s availability and whether it suits your schedule. Ask how he will help locate the right house and how he will protect your interests. Discuss any creative ways in which her clients have won in multiple offer situations.

Whether buying or selling, if you’re interviewing someone who manages a team of agents, you’ll probably want to know whether you’ll be dealing with the principal or another member of the team. It’s fine to interview the team leader, but you may also want to meet and talk to whoever will be your point person during the process and learn which team member will be helping you at various steps.

Most importantly, determine how you’ll keep in contact with your agent. In a service-oriented business such as real estate, poor communication is an issue that can quickly scuttle a business relationship. Your agent needs to know how and when you would like to keep in contact, so speak up to ensure that you’re both using the same definition of good communication.

For example, do you want to chat via phone, text, email or something else? Do you listen and respond to voicemail? How often do you want updates? Every day? Once a week? Just when something changes? And don’t forget to compare travel schedules to be sure you can stay in touch.

You’ll find most agents anxious to provide a positive experience and willing to accommodate your communication preferences. And, if you’re the tech-averse lady who wanted an agent to come over to discuss that counter-offer in person, then I’m at your service.

Just put on a pot of coffee and I’ll be right there.

 

Valerie M. Blake is a licensed Associate Broker in D.C., Maryland and Virginia and Director of Education & Mentorship at Real Living| At Home. Call or text her at 202-246-8602, email her via DCHomeQuest.com, or follow her on Facebook at TheRealst8ofAffairs

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Real Estate

New year, new housing landscape for D.C. landlords

Several developments expected to influence how rental housing operates

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Muriel Bowser has advocated for more affordable housing during her time as mayor. (Washington Blade file photo by Michael Key)

As 2026 begins, Washington, D.C.’s rental housing landscape continues to evolve in ways that matter to small landlords, tenants, and the communities they serve. At the center of many of these conversations is the Small Multifamily & Rental Owners Association (SMOA), a D.C.–based organization that advocates for small property owners and the preservation of the city’s naturally occurring affordable housing.

At their December “DC Housing Policy Summit,” city officials, housing researchers, lenders, attorneys, and housing providers gathered to discuss the policies and proposals shaping the future of rental housing in the District. The topics ranged from recent legislative changes to emerging ballot initiatives and understanding how today’s policy decisions will affect housing stability tomorrow.

Why Housing Policy Matters in 2026

If you are a landlord or a tenant, several developments now underway in D.C., are expected to influence how rental housing operates in the years ahead.

One of the most significant developments is the Rebalancing Expectations for Neighbors, Tenants and Landlords (RENTAL) Act of 2025, a sweeping piece of legislation passed last fall and effective December 31, 2025, which updates a range of housing laws. This broad housing reform law will modernize housing regulations and address long-standing court backlogs, and in a practical manner, assist landlords with shortened notice and filing requirements for lawsuits.  The Act introduces changes to eviction procedures, adjusts pre-filing notice timelines, and modifies certain tenant protections under previous legislation, the Tenant Opportunity to Purchase Act. 

At the same time, the District has expanded its Rent Registry, to have a better overview of licensed rental units in the city with updated technology that tracks rental units subject to and exempt from rent control and other related housing information. Designed to improve transparency and enforcement, Rent Registry makes it easier for all parties to verify rent control status and compliance.

Looking ahead to the 2026 election cycle, a proposed ballot initiative for a two-year rent freeze is generating significant conversation. If it qualifies for the ballot and is approved by voters, the measure would pause rent increases across the District for two years. While still in the proposal phase, it reflects the broader focus on tenant affordability that continues to shape housing policy debates.

What This Means for Rental Owners

Taken together, these changes underscore how closely policy and day-to-day operations are connected for small landlords. Staying informed about notice requirements, registration obligations, and evolving regulations isn’t just a legal necessity. It’s a key part of maintaining stable, compliant rental properties.

With discussions underway about rent stabilization, voucher policies, and potential rent freezes, long-term revenue projections will be influenced by regulatory shifts just as much as market conditions alone. Financial and strategic planning becomes even more important to protect your interests.

Preparing for the Changes

As the owner of a property management company here in the District, I’ve spent much of the past year thinking about how these changes translate from legislation into real-world operations.

The first priority has been updating our eviction and compliance workflows to align with the RENTAL Act of 2025. That means revising how delinquent rent cases are handled, adjusting notice procedures, and helping owners understand how revised timelines and court processes may affect the cost, timing, and strategy behind enforcement decisions.

Just as important, we’re shifting toward earlier, more proactive communication around compliance and regulatory risk. Rather than reacting after policies take effect, we’re working to flag potential exposure in advance, so owners can make informed decisions before small issues become costly problems.

A Bigger Picture for 2026

Housing policy in Washington, D.C., has always reflected the city’s values from protecting tenants to preserving affordability in rapidly changing neighborhoods. As those policies continue to evolve, the challenge will be finding the right balance between stability for renters and sustainability for the small property owners who provide much of the city’s housing.

The conversations happening now at policy summits, in Council chambers, and across neighborhood communities will shape how rental housing is regulated. For landlords, tenants, and legislators alike, 2026 represents an opportunity to engage thoughtfully, to ask hard questions, and to create a future where compliance, fairness, and long-term stability go hand-in-hand.

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Real Estate

Unconventional homes becoming more popular

HGTV show shines spotlight on alternatives to cookie cutter

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Shipping container homes have gained popularity in recent years. (Photo by Suchat Siriboot/Bigstock)

While stuck in the house surrounded by snow and ice, I developed a new guilty pleasure: watching “Ugliest House in America” on HGTV. For several hours a day, I looked at other people’s unfortunate houses. Some were victims of multiple additions, some took on the worst décor of the ‘70s, and one was even built in the shape of a boat.

In today’s world, the idea of what a house should look like has shifted dramatically. Gone are the days of cookie-cutter suburban homes with white picket fences. Instead, a new wave of architects, designers, and homeowners are pushing the boundaries of traditional housing to create unconventional and innovative spaces that challenge our perceptions of what a home can be.

One of the most popular forms of alternative housing is the tiny house. These pint-sized dwellings are typically fewer than 500 square feet and often are set on trailers to allow for mobility. Vans and buses can also be reconfigured as tiny homes for the vagabonds among us.

These small wonders offer an affordable and sustainable living option for those wishing to downsize and minimize their environmental footprint. With clever storage solutions, multipurpose furniture, and innovative design features, tiny homes have become a creative and functional housing solution for many, although my dogs draw the line at climbing Jacob’s Ladder-type steps.

Another unusual type of housing gaining popularity is the shipping container home. Made from repurposed shipping containers, these homes offer a cost-effective and environmentally friendly way to create modern and sleek living spaces. With their industrial aesthetic and modular design, shipping container homes are a versatile option for those contemplating building a unique and often multi-level home.

For those looking to connect with nature, treehouses are a whimsical and eccentric housing option. Nestled high up in the trees, these homes offer a sense of seclusion and tranquility that is hard to find in traditional housing. With their distinctive architecture and stunning views, treehouses can be a magical retreat for those seeking a closer connection to the natural world.

For a truly off-the-grid living experience, consider an Earthship home. These self-sustaining homes use recycled construction materials and rely on renewable energy sources like solar power and rainwater harvesting. With their passive solar design and natural ventilation systems, Earthship homes are a model of environmentally friendly living.

For those with a taste for the bizarre, consider a converted silo home. These cylindrical structures provide an atypical canvas for architects and designers to create modern and minimalist living spaces. With curved walls and soaring ceilings, silo homes offer a one-of-a-kind living experience that is sure to leave an impression.

Barn homes have gained popularity in recent years. These dwellings take the rustic charm of a traditional barn and transform it into a modern and stylish living space. With their open, flexible floor plans, lofty ceilings, and exposed wooden beams, barn homes offer a blend of traditional and contemporary design elements that create a warm and inviting atmosphere, while being tailored to the needs and preferences of the homeowner.

In addition to their unique character, barn homes also offer a sense of history and charm that is hard to find in traditional housing. Many of them have a rich and storied past, with some dating back decades or even centuries.

If you relish life on the high seas (or at a marina on the bay), consider a floating home. These aquatic abodes differ from houseboats in that they remain on the dock rather than traverse the waterways. While most popular on the West Coast (remember “Sleepless in Seattle”?), you sometimes see them in Florida, with a few rentals available in Baltimore’s Inner Harbor and infrequent sales at our own D.C. Wharf. Along with the sense of community found in marinas, floating homes offer a peaceful retreat from the hustle and bustle of city life.

From tiny homes on wheels to treehouses in the sky or homes that float, these distinctive dwellings offer a fresh perspective on how we live and modify traditional thoughts on what a house should be. Sadly, most of these homes rely on appropriate zoning for building and placement, which can limit their use in urban or suburban areas. 

Nonetheless, whether you’re looking for a sustainable and eco-friendly living option or a whimsical retreat, there is sure to be an unconventional housing option that speaks to your sense of adventure and creativity. So, why settle for a run-of-the-mill ranch or a typical townhouse when you can live in a unique and intriguing space that reflects your personality and lifestyle?


Valerie M. Blake is a licensed Associate Broker in D.C., Maryland, and Virginia with RLAH @properties. Call or text her at 202-246-8602, email her at [email protected] or follow her on Facebook at TheRealst8ofAffairs.

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Real Estate

Convert rent check into an automatic investment, Marjorie!

Basic math shows benefits of owning vs. renting

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Knowledgeable lenders can discuss useful down payment assistance programs to help a buyer ‘find the money.’ (

Suppose people go out for dinner and everyone is talking about how they are investing their money. Some are having fun with a few new apps they downloaded – where one can round up purchases and then bundle that money into a weekly or monthly investment that grows over time, which is a smart thing to do. The more automatic one can make the investments, the less is required to “think about it” and the more it just happens. It becomes a habit and a habit becomes a reward over time.  

Another habit one can get into is just making that rent check an investment. One must live somewhere, correct? And in many larger U.S. cities like New York, Chicago, D.C., Los Angeles, Miami, Charlotte, Atlanta, Dallas, Nashville, Austin, or even most mid-market cities, rents can creep up towards $2,000 a month (or more) with ease.  

Well, do the math. At $2,000 per month over one year, that’s $24,000. If someone stays in that apartment (with no rent increases) for even three years, that amount triples to $72,000.  According to Rentcafe.com, the average rent in the United States at the end of 2025 was around $1,700 a month. Even that amount of rent can total between $60,000 and $80,000 over 3-4 years.  

What if that money was going into an investment each month? Now, yes, the argument is that most mortgage payments, in the early years, are more toward the interest than the principal.  However, at least a portion of each payment is going toward the principal.  

What about closing costs and then selling costs? If a home is owned for three years, and then one pays out of pocket to close on that home (usually around 2-3% of the sales price), does owning it for even three years make it worth it? It could be argued that owning that home for only three years is not enough time to recoup the costs of mostly paying the interest plus paying the closing costs.

Let’s look at some math:

A $300,000 condo – at 3% is $9,000 for closing costs.

One can also put as little as 3 or 3.5% down on a home – so that is also around $9,000. 

If a buyer uses D.C. Opens Doors or a similar program – a down payment can be provided and paid back later when the property is sold so that takes care of some of the upfront costs. Knowledgeable lenders can often discuss other useful down payment assistance programs to help a buyer “find the money.”  

Another useful tactic many agents use is to ask for a credit from the seller. If a property has sat on the market for weeks, the seller may be willing to give a closing cost credit. That amount can vary. New construction sellers may also offer these closing cost credits as well.  

And that, Marjorie, just so you will know, and your children will someday know, is THE NIGHT THE RENT CHECK WENT INTO AN INVESTMENT ACCOUNT ON GEORGIA AVENUE!


Joseph Hudson is a referral agent with Metro Referrals. Reach him at 703-587-0597 or [email protected].

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