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Trevor Project responds to reports of staff dissension, union busting

Non-profit disputes accusations of drop in service quality

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The Trevor Project, a non-profit that works to end suicide among LGBTQ youth, responded to a recent Washington Blade report alleging widespread staff dissension, union busting, and other challenges, acknowledging it needs to improve the working environment for its crisis counselors, but disputing many of the other allegations made by nearly a dozen current and former senior employees.

The Blade story, published on Aug. 10, further alleges long wait times for distressed callers and some former staffers said the organization grew too quickly, resulting in a drop in service quality.

“A lot of us were joking that it was the most corporatized nonprofit that anyone has ever worked for,” said a former mid-level employee who spoke on condition of anonymity. “It was very money driven, very growth, growth, growth.”

But a former Trevor official responded, saying that the growth enabled Trevor to help more youth in crisis and that significant changes were made to improve service. Trevor declined to make senior leadership available for interviews for the Aug. 10 story nor would sources speak with attribution for this story.

Specifically, a Trevor spokesperson said the organization made the following changes:

  • Shifting Clinical Operations’ focus to prioritize quality, sustainability, and impact instead of growth;
  • Transforming the staffing model across lifeline and digital crisis services to address overnight understaffing, inaccurate workforce planning, and unrealistic goals;
  • Increasing pay and wellness benefits for Clinical Operations staff.

The changes have resulted in a decrease in abandonment rates across services, the spokesperson said, noting the organization has the highest level of accreditation from the American Association of Suicidology.

Staff concerns led to the Friends of Trevor United union to begin organizing in early 2022. Gloria Middleton, president of the Communications Workers of America Local 1180, under which Friends of Trevor is organized, said Trevor opposed the union. While union organizers were in talks with Trevor, the organization began laying off workers. The union condemned that, calling it “union busting,” and said that Trevor intentionally gave the union very little time to respond.

The Trevor spokesperson disputes this, saying the union didn’t form until 2023.

“We voluntarily recognized the union in approximately six weeks,” the spokesperson said. “… We communicated to staff immediately to acknowledge the recognition request and said that we respect employees’ right to unionize; when Trevor recognized the union, we communicated to staff again that we were pleased to share that information.”

Crisis counselor Rae Kaplan told the Blade she was fired by Trevor for reacting with emojis during an all-staff meeting, another accusation that Trevor disputes.

The Trevor spokesperson said Kaplan was a contractor at Insight Global, not a staff member, therefore, Insight Global informed Rae of the separation.

“Nobody’s role was reduced, nor would be, for using Google Meet reactions or emojis,” the Trevor source said.

Trevor’s CEO and co-founder Peggy Rajski is a straight, white cisgender woman and sources told the Blade that the C-suite is almost entirely white and cisgender.

“I think there needs to be a permanent CEO who is LGBTQ+,” said Preston Mitchum, who served as a director of advocacy and government affairs at Trevor before he quit in February. “And in my opinion, one who is a person of color, or at least someone who actively understands intersectional framework and how to have these culturally important clinical conversations of competence and responsibility to specific communities.”

But Trevor claims it prizes diversity among its executive team and that the team is composed of “experienced leaders, including: eight women (seven who are cisgender, one who is transgender); four men (three who are cisgender, one who is transgender); in addition, seven are BIPOC.” Additionally, in the last few years, Trevor has created the organization’s first affinity groups: Black@Trevor, Trans@Trevor, AAPI@Trevor, Latinx@Trevor, and Disability@Trevor, the source noted.

Trevor also takes issue with allegations that it had lax policies governing staff spending. One source told the Blade, “there were no policies around spending,” while another insisted that the organization did not even have a per diem policy in place for employee travel.

“Like any organization, we have policies and approval processes around expenses such as travel, meals, business spending, etc., as well as annual budgeting,” the Trevor source said, adding that the per diem policy is spelled out in an employee handbook.

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Blade reporters reflect on covering Pulse massacre 10 years ago

Orlando stepped up to comfort and support its LGBTQ community

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Then-Florida Gov. Rick Scott at a memorial for Pulse victims in June 2016. (Blade file photo by Kevin Naff)

Friday marks 10 years since a gunman killed 49 people inside the Pulse nightclub in Orlando, Fla.

The massacre, which, at the time was the deadliest mass shooting in modern U.S. history, left the LGBTQ community in this country and around the world reeling. It also prompted renewed calls for gun control.

The OnePulse Foundation, which Pulse owner Barbara Poma founded after the massacre, raised upwards of $20 million for a memorial that never materialized. 

The city of Orlando in 2023 purchased the Pulse property for $2 million. Crews earlier this year demolished the former nightclub. The city of Orlando has pledged $12 million for a permanent memorial that is scheduled to open in 2027.

Washington Blade Editor Kevin Naff and International News Editor Michael K. Lavers reported from Orlando in the days after the massacre. Here are their reflections a decade later.

Describe the scene when you arrived in Orlando. Where did you go first?

NAFF: Most mainstream reporters headed for the Pulse nightclub, but it was already roped off with police keeping bystanders at least a full city block away. Instead, I hurried to The Center, Orlando’s LGBTQ community center, downtown. I expected to find it locked down with tight security but instead the doors were flung open and everyone inside was busy at work. No tears, just dedicated staff and volunteers working the phones to secure visas and free plane tickets for relatives of the victims. The director gave me a tour and in the back storage room were pallets and pallets of bottled water stacked to the ceiling. When I asked what all the water was for, he said the city had issued a call for blood donations and the lines to donate were 1,500 deep in 100-degree heat. So The Center drove around to all the sites to deliver water to all those standing in line. 

That scene was so inspiring and a testament to the strength and resiliency of the LGBTQ community. We’d seen tragedy before and knew how to respond.

LAVERS: I arrived in Orlando about 14 hours after the massacre took place. The city was shellshocked.

Then-Equality Florida CEO Nadine Smith hugs then-LGBT+ Center Orlando Executive Director Terry DeCarlo during a press conference at the LGBT+ Center Orlando’s offices in Orlando, Fla., on June 12, 2016. The press conference took place hours after a gunman killed 49 people and injured 50 others inside the Pulse nightclub. (Washington Blade photo by Jason Fronczek)

Equality Florida, the state’s LGBTQ advocacy group, and other organizations held a press conference at The Center shortly after my flight from D.C. landed. I drove there from the airport. Terry DeCarlo, who was The Center’s executive director at the time, along with then-Equality Florida Executive Director Nadine Smith and others spoke on behalf of a community that was reeling. The Center at the press conference handed out business cards that read, “You matter.” I had it in my wallet when I drove to a makeshift memorial that was a block from Pulse — the police had cordoned off the area immediately around the nightclub. A local resident who I interviewed told me that she did not know if her friends who were at Pulse when the gunman opened fire survived. Another person with whom I spoke shared a similar story. 

A torrential downpour began shortly after I arrived. The storm was an apt metaphor for the raw emotion of that horrific day.

What’s your most prominent memory of covering the Pulse massacre?

NAFF: I was covering a vigil in downtown Orlando when then-Florida Gov. Rick Scott’s motorcade arrived unannounced. To that point, he had not addressed the LGBTQ angle and seemed to be downplaying the fact that this was an attack on our community. I hurried to the front row as he held an impromptu news conference. To my dismay, he took only three short questions from TV reporters then rushed away. I grabbed his communications director and insisted that Scott take a question from the LGBTQ media. She agreed and told me to wait next to the SUV. When Scott approached, I asked him, “What is your message to LGBTQ Floridians?”

To my surprise, he sputtered, stammered, and broke into tears before telling me, “This was an attack, what else can you say? This was an attack against the gays, an attack against Hispanics, an attack against our country, our nation and it’s disgusting. The biggest thing we do now is ask how to make sure this doesn’t happen again.”

It was his first public acknowledgment that the LGBTQ community was the target of the attack.

LAVERS: Two moments stand out for me.

The first moment is when then-President Barack Obama and then-Vice President Joe Biden traveled to Orlando on June 16, four days after the massacre. I was one of the reporters who the White House asked to be part of the local press pool. I was about 50 feet away from Obama and Biden when they placed bouquets with 49 flowers — one for each of the victims — at a makeshift memorial between City Hall and the Dr. Phillips Center for the Performing Arts in downtown Orlando. Obama in remarks he made to the press pool mentioned one of the gay victims who had once said, “We cannot be afraid.” The emotions of the last four days simply became too much, and I broke down. Another reporter who was part of the press pool who was standing next to me realized I had broken down. She put her hand on my back to console me.

The second moment came a few weeks later when I was in Puerto Rico to cover the community’s response to the massacre and to interview victims’ relatives. Orlando has a very large Puerto Rican community, and nearly half of those who died at Pulse were of Puerto Rican descent.

I drove to Caguas, a city that is roughly 20 miles south of San Juan, the island’s capital, on July 7, and interviewed Aida Velázquez in her small apartment. Her son, Frankie “Jimmy” de Jesús, died at Pulse. Aida talked about her son, and she showed me pictures of him. Jimmy also danced Jíbaro, a Puerto Rican folk dance. The interview took place less than a month after the massacre — Jimmy’s funeral took place in Caguas less than two weeks earlier.

I sat in my car after the interview and sobbed uncontrollably for nearly five minutes. Nothing can possibly prepare you for interviewing a mother who had just lost her child in the most horrific way possible. 

How did the local community respond and what about their response gave you hope or inspiration?

NAFF: In addition to the staff at The Center working to assist victims and their families, everyday Orlando residents stepped up to help however they could. At the downtown vigils, straight mothers and fathers carried signs offering hugs to anyone who needed them. I encountered a group of young teenage males who approached a group of law enforcement officers and appeared to perform for them. When they finished, I asked what they were doing and they told me that they were straight friends who lived in Orlando and wanted to do something to help so they composed an uplifting rap song and walked around performing it for anyone who needed cheering up. 

LAVERS: The way that Orlando rallied around the LGBTQ community was simply inspiring. 

A mural in Orlando, Fla., in the months after the Pulse nightclub massacre. (Washington Blade photo by Michael K. Lavers)

Imam Muhammad Musri, president of the Islamic Society of Central Florida, at a memorial service that took place at the Dr. Phillips Performing Arts Center on June 13 said his organization was “united as Americans when it comes to standing with the LGBT community and their rights to live freely and to practice their lives here.” This comment underscored the outpouring of support that Orlando showed its LGBTQ community after Pulse. It was also a call for the better angels among us to reject hate in all of its forms.

What surprised you most about the experience?

NAFF: I was most surprised — and moved — after talking to Rev. Debreita Taylor of Oasis Fellowship Ministries, an LGBTQ-affirming ministry. 

“My message is love. Period. Love. Period. There’s nothing in the word of God that faith leaders can go to that teaches hate,” she told me. “Have faith and believe that evil and hate can be eradicated one person at a time. How do you treat someone? How do you embrace someone who treats you wrong? We all bleed, laugh, hope and have great victories and major defeats. And so, you know me, even if you don’t know my name — I’m you.”

LAVERS: It admittedly took me quite a while to fully process what I experienced in Orlando — I was focused on doing my job as a reporter, which was to cover the story, and, most importantly, show the human impact of what had happened. I suppose one surprising aspect of the time I spent in Orlando was that I found myself feeling more defiant against those who seek to destroy our community. They want us to live in fear, and I refuse to give them that satisfaction. 

What, if anything, changed as a result of Pulse?

Orlando Mayor Buddy Dyer hands then-President Obama an #OrlandoUnited t-shirt on the tarmac at Orlando International Airport in Orlando, Fla., on June 16, 2016. (Washington Blade photo by Michael K. Lavers)

NAFF: In the immediate aftermath of the attack, queer spaces began rethinking their approach to security, which has served us well in the years since. Sadly, just a year later, Pulse was bumped to the No. 2 deadliest mass shooting in U.S. history when a gunman opened fire on the Route 91 Harvest music festival in Las Vegas, killing 60 people. Americans and their politicians never learn from these largely preventable tragedies. The carnage continues. 

LAVERS: Gun violence remains a shameful scourge in this country. Our community remains vulnerable to violence and discrimination. President Donald Trump, Vice President JD Vance, and other politicians here in Washington, around the country, and overseas continue to use our community to advance an anti-equality agenda. The carnage continues, as my colleague correctly notes, but our community remains strong and defiant. That gives me hope.

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Queen Jean is Tony’s first transgender winner

Designer/activist wins for work on ‘Cats: The Jellicle Ball’

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Queen Jean (Screen capture via vulture/YouTube)

It was a historic night at the 79th annual Tony Awards on Sunday as Queen Jean won the award for Best Costume Design of a Musical, making her the first out transgender person to win a Tony.

“This experience has been monumental. We are here for the legacy of queer people, trans people,” she said. “We are taking up space in ways we have to take up space. We have to shift the paradigm. So I just want to say, thank you all so much for this incredible honor. The world right now is deeply, deeply combating so many ailments, and we know as a society that when we come together, we can make real, permanent change.”

She won the award for her work on “Cats: The Jellicle Ball” and was also nominated for best costume design of a play for “Liberation.”

In addition to her stage work, Queen Jean is the founder of Black Trans Liberation, an organization that supports trans and gender-nonconforming people in New York City.

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Madonna turns Times Square into massive dance floor

Pop icon celebrates Pride month with surprise performance

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Madonna surprised New York fans with an impromptu show in Times Square. (Photo by Alex Antonioni; courtesy Warner Records)


Pop icon Madonna celebrated Pride month with a pop-up performance in New York City’s Times Square on Thursday to the delight of 50,000 fans.

She performed for about 15 minutes high above street level, including several songs from her new album “Confessions II” due on July 3, along with a trio of songs from the first “Confessions on a Dance Floor.”

In addition to the brand new “Love Sensation,” she performed “I Feel So Free” and “Bring Your Love,” plus “Hung Up,” “Get Together” and “I Love New York.” She wished the crowd a happy Pride season; the event was shared with audiences through Grindr’s first-ever livestream. 

Madonna performs in Times Square on Thursday. (Photo by Alex Antonioni; courtesy Warner Records)
(Photo by Ricardo Gomes; courtesy Warner Records)

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