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Trevor Project responds to reports of staff dissension, union busting

Non-profit disputes accusations of drop in service quality

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The Trevor Project, a non-profit that works to end suicide among LGBTQ youth, responded to a recent Washington Blade report alleging widespread staff dissension, union busting, and other challenges, acknowledging it needs to improve the working environment for its crisis counselors, but disputing many of the other allegations made by nearly a dozen current and former senior employees.

The Blade story, published on Aug. 10, further alleges long wait times for distressed callers and some former staffers said the organization grew too quickly, resulting in a drop in service quality.

“A lot of us were joking that it was the most corporatized nonprofit that anyone has ever worked for,” said a former mid-level employee who spoke on condition of anonymity. “It was very money driven, very growth, growth, growth.”

But a former Trevor official responded, saying that the growth enabled Trevor to help more youth in crisis and that significant changes were made to improve service. Trevor declined to make senior leadership available for interviews for the Aug. 10 story nor would sources speak with attribution for this story.

Specifically, a Trevor spokesperson said the organization made the following changes:

  • Shifting Clinical Operations’ focus to prioritize quality, sustainability, and impact instead of growth;
  • Transforming the staffing model across lifeline and digital crisis services to address overnight understaffing, inaccurate workforce planning, and unrealistic goals;
  • Increasing pay and wellness benefits for Clinical Operations staff.

The changes have resulted in a decrease in abandonment rates across services, the spokesperson said, noting the organization has the highest level of accreditation from the American Association of Suicidology.

Staff concerns led to the Friends of Trevor United union to begin organizing in early 2022. Gloria Middleton, president of the Communications Workers of America Local 1180, under which Friends of Trevor is organized, said Trevor opposed the union. While union organizers were in talks with Trevor, the organization began laying off workers. The union condemned that, calling it “union busting,” and said that Trevor intentionally gave the union very little time to respond.

The Trevor spokesperson disputes this, saying the union didn’t form until 2023.

“We voluntarily recognized the union in approximately six weeks,” the spokesperson said. “… We communicated to staff immediately to acknowledge the recognition request and said that we respect employees’ right to unionize; when Trevor recognized the union, we communicated to staff again that we were pleased to share that information.”

Crisis counselor Rae Kaplan told the Blade she was fired by Trevor for reacting with emojis during an all-staff meeting, another accusation that Trevor disputes.

The Trevor spokesperson said Kaplan was a contractor at Insight Global, not a staff member, therefore, Insight Global informed Rae of the separation.

“Nobody’s role was reduced, nor would be, for using Google Meet reactions or emojis,” the Trevor source said.

Trevor’s CEO and co-founder Peggy Rajski is a straight, white cisgender woman and sources told the Blade that the C-suite is almost entirely white and cisgender.

“I think there needs to be a permanent CEO who is LGBTQ+,” said Preston Mitchum, who served as a director of advocacy and government affairs at Trevor before he quit in February. “And in my opinion, one who is a person of color, or at least someone who actively understands intersectional framework and how to have these culturally important clinical conversations of competence and responsibility to specific communities.”

But Trevor claims it prizes diversity among its executive team and that the team is composed of “experienced leaders, including: eight women (seven who are cisgender, one who is transgender); four men (three who are cisgender, one who is transgender); in addition, seven are BIPOC.” Additionally, in the last few years, Trevor has created the organization’s first affinity groups: Black@Trevor, Trans@Trevor, AAPI@Trevor, Latinx@Trevor, and Disability@Trevor, the source noted.

Trevor also takes issue with allegations that it had lax policies governing staff spending. One source told the Blade, “there were no policies around spending,” while another insisted that the organization did not even have a per diem policy in place for employee travel.

“Like any organization, we have policies and approval processes around expenses such as travel, meals, business spending, etc., as well as annual budgeting,” the Trevor source said, adding that the per diem policy is spelled out in an employee handbook.

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Tennessee

Tenn. lawmakers pass transgender “watch list” bill

State Senate to consider measure on Wednesday

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Tennessee, gay news, Washington Blade
Image of the transgender flag with the Tennessee flag in the shape of the state over it. (Image public domain)

The Tennessee House of Representatives passed a bill last week to create a transgender “watch list” that also pushes detransition medical treatment. The state Senate will consider it on Wednesday.

House Bill 754/State Bill 676 has been deemed “ugly” by LGBTQ advocates and criticized by healthcare information litigators as a major privacy concern.

The bill would require “gender clinics accepting funds from this state to perform gender transition procedures to also perform detransition procedures; requires insurance entities providing coverage of gender transition procedures to also cover detransition procedures; requires certain gender clinics and insurance entities to report information regarding detransition procedures to the department of health.”

It would require that any gender-affirming care-providing clinics share the date, age, and sex of patients; any drugs prescribed (dosage, frequency, duration, and method administered); the state and county; the name, contact information, and medical specialty of the healthcare professional who prescribed the treatment; and any past medical history related to “neurological, behavioral, or mental health conditions.” It would also mandate additional information if surgical intervention is prescribed, including details on which healthcare professional made a referral and when.

HB 0754 would also require the state to produce a “comprehensive annual statistical report,” with all collected data shared with the heads of the legislature and the legislative librarian, and eventually published online for public access.

The bill also reframes detransitioning as a major focus of gender-affirming healthcare — despite studies showing that the number of trans people who detransition is statistically quite low, around 13 percent, and is often the result of external pressures (such as discrimination or family) rather than an issue with their gender identity.

This legislation stands in sharp contrast to federal protections restricting what healthcare information can be shared. In 1996, Congress passed the Health Insurance Portability and Accountability Act, or HIPAA, requiring protections for all “individually identifiable health information,” including medical records, conversations, billing information, and other patient data.

Margaret Riley, professor of law, public health sciences, and public policy at the University of Virginia, has written about similar efforts at the federal level, noting the Trump-Vance administration’s push to subpoena multiple hospitals’ records of gender-affirming care for trans patients despite no claims — or proof — that a crime was committed.

It has “sown fear and concern, both among people whose information is sought and among the doctors and other providers who offer such care. Some health providers have reportedly decided to no longer provide gender-affirming care to minors as a result of the inquiries, even in states where that care is legal.” She wrote in an article on the Conversation, where she goes further, pointing out that the push, mostly from conservative members of the government, are pushing extracting this private information “while giving no inkling of any alleged crimes that may have been committed.”

State Rep. Jeremy Faison (R-Cosby), the bill’s sponsor, said in a press conference two weeks ago that he has met dozens of individuals who sought to transition genders and ultimately detransitioned. In committee, an individual testified in support of the bill, claiming that while insurance paid for gender-affirming care, detransition care was not covered.

“I believe that we as a society are going to look back on this time that really burst out in 2014 and think, ‘Dear God, What were we thinking? This was as dumb as frontal lobotomies,’” Faison said of gender-affirming care. “I think we’re going to look back on society one day and think that.”

Jennifer Levi, GLAD Law’s senior director of Transgender and Queer Rights, shared with PBS last year that legislation like this changes the entire concept of HIPAA rights for trans Americans in ways that are invasive and unnecessary.

“It turns doctor-patient confidentiality into government surveillance,” Levi said, later emphasizing this will cause fewer people to seek out the care that they need. “It’s chilling.”

The Washington Blade reached out to the American Civil Liberties Union of Tennessee, which shared this statement from Executive Director Miriam Nemeth:

“HB 754/SB 676 continues the ugly legacy of Tennessee legislators’ attacks on the lives of transgender Tennesseans. Most Tennesseans, regardless of political views, oppose government databases tracking medical decisions made between patients and their doctors. The same should be true here. The state does not threaten to end the livelihood of doctors and fine them $150,000 for safeguarding the sensitive information of people with diabetes, depression, cancer, or other conditions. Trans people and intersex people deserve the same safety, privacy, and equal treatment under the law as everyone else.”

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Glisten’s 30th annual Day of Silence to take place April 10

Campaign began as student-led protests against anti-LGBTQ bullying, discrimination

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(Photo courtesy of Glisten)

Glisten’s 30th annual Day of Silence will take place on April 10.

The annual Day of Silence began as a student-led protest in response to bullying and discrimination that LGBTQ students face. It is now a national campaign for the LGBTQ community and their allies to come together for LGBTQ youth. 

It takes place annually and has multiple ways for supporters to get involved in the movement. 

Glisten, originally GLSEN, champions LGBTQ issues in schools, grades K-12. Glisten’s mission is to create more inclusive and accepting environments for LGBTQ students through curriculum, supportive measures, education campaigns, and engagement, such as the Day of Silence. 

There are three main ways for the community to get involved in the Day of Silence. 

Glisten has a Day of Silence frame, a series of pictures used as profile photos across social media that feature individuals holding signs. The signs allow for personalization, by providing a space to put the individual’s name, followed by filling in the prompt “ … and I am ENDING the silence by…” 

Participants are encouraged to post the photo on social media and use it as a profile picture. The templates can be found on Google Drive through this link. 

Using #DayOfSilence and #NSCS, as well as tagging Glisten’s official Page @glistencommunity, is another way to participate in the Day of Silence. 

Glisten also encourages participants to tag creators, friends, family and use a call to action in their caption, to call attention to the facts and stories behind the Day of Silence. 

“Today’s administration in the U.S. wants us to stay silent, submit to their biased and hurtful conformity, and stop fighting for our right to be authentically ourselves,” said Glisten CEO Melanie Willingham-Jaggers. “We urge supporters to use their social platforms and check in with local chapters to be boots on the ground to help LGBTQ+ students feel seen, heard, supported, and less alone. By participating in the ‘Day of Silence,’ you are showing solidarity with young people as they navigate identity, safety, and belonging. Our voices matter.”

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South Carolina

Man faces first S.C. ‘hate intimidation’ charge 

Timothy Truett allegedly shot at gay club in Myrtle Beach on April 1

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The South Carolina flag waving over the state. (Washington Blade Photo by Michael K. Lavers)

A South Carolina man remains in custody on a more than $300,000 bond after he allegedly opened fire at a Myrtle Beach nightclub on April 1, according to WMBF.

Reports say 37-year-old Timothy James Truett Jr., of Clover, S.C., was detained by the Myrtle Beach Police Department after the April 1 incident outside Pulse Ultra Club. He was later arrested and charged with possession of a weapon during a violent crime, discharging a firearm into a dwelling, discharging a firearm within city limits, malicious injury to real property valued over $5,000, and assault or intimidation due to political opinions or the exercise of civil rights.

At 10:57 a.m. on April 1, officers responded to a call about a possible shooting at Pulse Ultra Club, located in the 2700 block of South Kings Highway.

In an affidavit released later, the club’s owner, Ken Phillips, said he was doing paperwork that morning when he heard “five or six” gunshots. He went outside and found a window and the windshield of his SUV shattered by bullets. An SUV with blue plastic covering one window was left at the scene.

Police later reviewed footage that showed a silver vehicle stopping in the middle of the road. The video appeared to capture muzzle flashes coming from the passenger-side window.

According to the affidavit, an officer later pulled over a vehicle driven by Truett and found spent shell casings in the back seat, along with a gun.

Documents do not detail why Truett was ultimately charged under the state law covering assault or intimidation tied to political opinions or the exercise of civil rights.

As of April 1, records show Truett is being held in Horry County on a combined bond of more than $312,000.

WMBF spoke with Phillips after the incident and asked whether there was any prior conflict that might have led to the shooting.

“I don’t know if it’s personal, I don’t know if it’s related to being gay, I don’t know if it’s related to the bar issues,” Phillips told WMBF. “Anybody with a mindset of pulling out a weapon in broad daylight is not right.”

“My primary concern has and always will be the safety of my community and my customers,” he added. “It’s given me great concern … as to how far people will go.”

WMBF also spoke with Adam Hayes, vice chair of Myrtle Beach’s Human Rights Coalition, who was involved in pushing for the ordinance. He said that while the incident itself is troubling, it shows the policy is being put to use.

The ordinance is intended to deter “crimes that are motivated by bias or hate towards any person or persons, in whole or in part, because of the actual or perceived” identity, in the absence of a statewide hate crime law.

“It’s nice to see that something we put into policy is not just a piece of paper, that it’s actually being used,” said Hayes.

He said the shooting underscores the need for a statewide hate crime law in South Carolina and added that the incident has left the local LGBTQ community shaken.

South Carolina and Wyoming are the only two states in the U.S. without a comprehensive statewide hate crime law.

Truett remains in jail as of publication.

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