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Trans Lifeline CEO apologizes for botched online lottery to recruit hotline operators

Applicants compare debacle to ‘Hunger Games,’ and Ticketmaster

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The CEO of Trans Lifeline — kai alviar horton — admitted on social media that their organization was not prepared for the number of applications it received.

Job hunters by the thousands expressed disappointment, frustration, and anger Wednesday over the process to submit online applications for three lucrative but challenging positions as remote telephone operators for the nation’s only transgender-led crisis hotline, Trans Lifeline. One applicant complained on Instagram that their experience was akin to “The Hunger Games.” 

But it turns out, the odds were never in their favor. 

The CEO of the San Francisco-based nonprofit — kai alviar horton, who joined Trans Lifeline in July 2024 and does not capitalize any letters in his name — admitted on social media late Wednesday that their organization was not prepared for the sheer number of applications, which he said was anticipated to number 100, over 48 hours. 

“We know now that our impact has caused so many of you hurt and further distrust in us,” horton wrote in the letter posted on Instagram, acknowledging that Trans Lifeline had endured “many storms of instability and harm.” 

“The process we strived towards landed in ways that did not build accessibility,” they wrote. “This process hurt you, and we are genuinely sorry. We are committed to learning to do better.” 

The job posting still appears online at a portal called levels.fyi offering an annual salary of $63,000, “generous paid time-off benefits” and “100% employer-paid health care premiums” as well as retirement benefits and more. Given that studies by the Williams Institute have shown the significant challenges trans people face in the workplace, from discrimination to harassment, especially in comparison to cisgender employees and candidates, Trans Lifeline’s offer was a beacon in the darkness to many. 

“You know better than most how hard it is for trans people to get work, especially with decent pay,” wrote @terfhunter420. “I hope you’re reading the impact this application process has had on people here and consider making some big changes for your next batch of hiring. Something less like trying to score concert tickets on the radio.”

“To our surprise,” horton wrote, “we received over 2,500 applications before the submission window even opened,” which was at 1 p.m. EDT Wednesday. He said his team then “did our best to reach out to every single applicant to let them know to submit again within the window we outlined in the job posting.” 

But when that window opened at 10 o’clock in San Francisco Wednesday, horton said his team was suddenly flooded with more than 1,200 submissions, “in just the first five minutes.”

The instructions to apply noted that in addition to a resume, candidates had to also submit a five-minute long, detailed self-made video, in lieu of a cover letter. The site indicates this was intended to “simplify the process.” But many frustrated candidates noted in their comments online that this particular requirement added a significant extra burden of time and energy, “only to have it all go to waste due to technical failures,” wrote @astoldbyjae

Adding insult to injury is that untold thousands of potential candidates are left to wonder if their submissions were even received or would ever be seen, given that the portal was set up to be limited to accepting no more than 100 submissions on the first day; When hit with more than ten times that many applications, many job hunters reported getting error messages, and shared the pain of that experience in the comments on horton’s post. 

“I’m heartsick myself right now,” wrote @zorro_nova. “I tried in that first minute only to get my own error message.” Another wrote: “I won’t lie I was definitely surprised to see how the hiring process was handled, it was almost like watching a Ticketmaster sale of a Taylor Swift concert more than a job listing.” @mistersister2024 added: “As someone who made the 5-minute video, carefully edited it, and then didn’t even get to submit it, this process was very frustrating.”

“We were devastated,” wrote @jennakjirsten. “I think it was hard not even being able to submit the form, even if it had been one of a thousand. We also worry that by only accepting the quickest to apply, you may have missed out on some very qualified applicants.”

As of press time, horton has not responded to an inquiry by the Blade about what if anything they will do for candidates who received error messages, or exactly how many applications they have on hand. 

But in his online letter, horton did announce that so many submissions were received that to process them all, Trans Lifeline has postponed selection of candidates to be invited to interview for the three open positions until April 7, instead of March 24. 

He also revealed the org has just two employees dedicated to reviewing all the applications received on Wednesday.

“Shout out to the two trans people in hiring who have to read 3,000 applications individually or else they get canceled,” wrote @jaki_riot. “Y’all some MVPs because the response to this situation feels a bit unreasonable.”

Several commenters praised horton for his apology and for their transparency. 

“Imo, Trans lifeline has done SO much to earn that benefit of the doubt,” wrote @kingofyarn. “And seeing the backlash made me sad, because it’s as if y’all haven’t worked incredibly hard to earn that trust. I love this heartfelt apology and of course, transparency with a strong moral code.”

As horton acknowledged in his letter, Trans Lifeline has survived crises before now. Founded in 2014, the nonprofit’s two founders left the organization two years later amid accusations of corruption. An internal investigation found “there had been significant spending of Trans Lifeline funds outside the scope of the current budget” that “ran afoul of Trans Lifeline’s obligations to the 501(c)(3) tax laws.” A report in December 2023 by PBS indicated a downturn in donations forced the nonprofit to reduce the number of hours the hotline was available and slash its budget. 

At that time, PBS reported the organization employed as many as 45 people, with around 200 volunteers who help, according to Adam Callahan, director for the hotline program. Every hotline operator identifies as either trans or nonbinary. 

As of press time, the careers page on the Trans Lifeline site indicated “Staff Hotline Operator applications are closed.” 

“We are so grateful for the overwhelming interest in our Hotline Operator positions—1,000 applications within the first two minutes! Thank you to each person who took the time to apply. We’ve received a fantastic pool of candidates and have now closed the application process. We are working diligently to review the first 100 complete applications received and aim to notify everyone of their status by Friday, March 21st. If you have not heard from us, be assured we are still actively considering your application. Please keep an eye on your inbox for our email. We will respond to everyone who has applied. We appreciate your understanding and enthusiasm.”

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Hungary

Vance speaks at Orbán rally in Hungary

Anti-LGBTQ prime minister trailing ahead of April 12 vote

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Vice President JD Vance speaks over the phone with President Donald Trump during a rally for Hungarian Prime Minister Viktor Orbán in Budapest, Hungary on April 7, 2026, (Screen capture via Fox News/X

Vice President JD Vance on Tuesday urged Hungarians to support Prime Minister Viktor Orbán in the country’s April 12 elections.

“We have got to get Viktor Orbán re-elected as prime minister of Hungary,” Vance told Orbán supporters who gathered at Budapest’s MTK Sportpark.

Vance and Orbán on Tuesday met before they held a press conference in Budapest. Orbán also spoke at the rally.

Sándor Palace, the Hungarian president’s office in Budapest, welcomes U.S. Vice President JD Vance to the country. (Courtesy photo)

The U.S. vice president after he took to the stage called President Donald Trump, who told the crowd he is “a big fan of Viktor” and is “with him all the way.” Vance, as he did during Tuesday’s press conference with Orbán, criticized the European Union.

“We want you to make a decision about your future with no outside forces pressuring you or telling you what to do. I’m not telling you exactly who to vote for, but what I am telling you is that the bureaucrats in Brussels, those people should not be listened to,” said Vance. “Listen to your hearts, listen to your souls, and listen to the sovereignty of the Hungarian people.”

Vance in his speech noted “across the West, we’ve got a small band of radicals” who, among other things, “condemn children to mutilization and sterilization in the name of gender care.” Vance also criticized a “far-left ideology given quarter in university circles, in the media, and in our entertainment industry, and increasingly among bureaucrats on both sides of the Atlantic.”

Vice President JD Vance speaks at MTK Sportpark in Budapest, Hungary, on April 7, 2026

Orbán has been in office since 2010. He and his Fidesz-KDNP coalition government have faced widespread criticism over its anti-LGBTQ crackdown.

A Hungarian activist with whom the Washington Blade previously spoke said it is “impossible to change your gender legally in Hungary” because of a 2020 law that “banned legal gender recognition of transgender and intersex people.” Hungarian MPs the same year effectively prohibited same-sex couples from adopting children and defined marriage in the country’s constitution as between a man and a woman.

The European Commission in 2022 sued Hungary, which is a member of the EU, over the country’s anti-LGBTQ propaganda law.

Hungarian lawmakers in March 2025 passed a bill that banned Pride events and allowed authorities to use facial recognition technology to identify those who participate in them. MPs later amended the Hungarian constitution to ban public LGBTQ events.

Upwards of 100,000 people last June defied the ban and marched in Budapest’s annual Pride parade.

Polls indicate Orbán is trailing Péter Magyar and his center-right Tisza party ahead of the April 12 election. Vance at Tuesday’s rally told Orbán supporters that he and Trump “want you to make a decision about your future with no outside forces pressuring you or telling you what to do.”

“I’m not telling you exactly who to vote for, but what I am telling you is that the bureaucrats in Brussels, those people should not be listened to,” said Vance. “Listen to your hearts, listen to your souls, and listen to the sovereignty of the Hungarian people.”

“Unlike some of the leadership of Brussels, I’m not threatening you or telling you that we’re going to withhold funds to which you’re legally entitled,” he added. “You will make the decision about Hungary’s future.”

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The White House

White House ends protections for trans students in multiple school districts

Cape Henlopen School District in Delaware among administration’s targets

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The U.S. Department of Education building in D.C. becomes the latest battleground for transgender rights. (Public domain photo)

The Department of Education has terminated agreements with five school districts and a college aimed at protecting the rights of transgender students, backtracking requirements made in prior administrations, according to the Associated Press.

Allowing the reversal of these federal obligations removes formerly mandatory measures, including faculty training on responding to a student’s preferred name and pronouns, and policies allowing trans children to use bathrooms that align with their gender identity.

This policy change is a major shift from past democratic-led administrations, and will impact Delaware Valley School District in Pennsylvania, Sacramento City Unified School District in California, Cape Henlopen School District in Delaware, Fife School District in Washington, and La Mesa-Spring Valley School District, as well as Taft College in California.

Delaware Valley School District received notice from the Trump-Vance administration in February and has since voted to roll back anti-discrimination protections. Other schools, like Sacramento City Unified School District, said the change in minimum protections a district must offer will not affect their policies because it “remains committed to the support of our LGBTQ+ students and staff.”

This is part of a wider wave of anti-trans actions taken by the Trump-Vance administration. This White House has penalized schools attempting to accommodate students’ gender identity, filed lawsuits in California and Minnesota over state policies allowing trans students to participate in interscholastic sports, and opened civil rights investigations into multiple schools and universities over their policies on trans students.

Kimberly Richey, the Department of Education’s Assistant Secretary for Civil Rights, said the action underscored the administration’s efforts to prevent trans students from participating in girls’ and women’s sports teams and accessing shared locker rooms.

“Today, the Trump administration is removing the unnecessary and unlawful burdens that prior administrations imposed on schools in its relentless pursuit of a radical transgender agenda,” she said in a written statement.

According to the AP, this is just one instance of the administration rescinding civil rights protections in education. Last year, the Department of Education terminated two agreements: one involving the removal of books from a school library in Georgia, and another addressing harsh discipline and unequal education opportunities for Native students in the Rapid City Area School District in South Dakota.

Shiwali Patel, the senior director of education justice at the National Women’s Law Center, issued a statement in response to the removal of protections for trans students, saying the rollback will negatively impact all students — not just trans ones.

“There is absolutely no basis for what the Department of Education is doing, and it is unimaginably cruel. Title IX exists to ensure that students are protected from discrimination and treated with dignity so that they can learn and thrive in our schools,” Patel said. “It’s what students, families, lawmakers, and advocates fought for when Title IX was passed decades ago. But the Trump administration’s Department of Education has spent its limited resources to strip Title IX of that very purpose.”

She continued, highlighting the issues that will arise from the agreement removals in schools.

“Real complaints of discrimination and sexual assault are going unanswered by the Department of Education while conservative lawmakers continue to escalate their attacks on a small minority of students,” the nationally recognized Title IX expert and advocacy leader for gender-based harassment added. “Parents, teachers, and students need the Department to focus on addressing real harms on campuses instead of rolling back policies that keep all students safe.”

The schools that had their agreements terminated vary, but stem from the same issue: treating trans students with the same protections from harassment as their cisgender peers.

In 2023, Taft College, a community college in California’s Central Valley, became one of the few schools to settle a case with the Department of Education’s Civil Rights Office after a student accused faculty of discrimination, including refusing to use the student’s preferred pronouns. The college agreed to faculty training on Title IX protections and revised its policies to clarify that refusing to use a person’s preferred name and pronoun can constitute harassment.

The now-canceled agreement with Sacramento City Unified School District stemmed from a 2022 complaint brought by a student after a teacher refused to use the student’s preferred pronouns and/or refused to allow the male-identifying student to work in a boys’ group for a class activity. The 2024 resolution agreement had mandated training for employees on civil rights law, sexual harassment, and how to handle formal complaints.

Under a settlement the Delaware Valley School District reached with the Obama-Biden administration, the district was required to permit students to use bathrooms aligned with their gender identity. In February, the Trump-Vance administration sent the district a letter rescinding the settlement and requiring the rollback of antidiscrimination protections for trans students. The school board voted in late March to change its policies accordingly.

This move is part of a broader pattern of anti-trans actions from the White House since Trump returned to office.

In addition to restricting protections in federally funded education spaces, the administration has attempted to end trans girls’ and women’s participation in sports competitions and has sued states that have not complied. It has also blocked trans and nonbinary people from choosing sex markers on passports and attempted to stop those under 19 from receiving gender-affirming medical care.

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South Carolina

Man faces first S.C. ‘hate intimidation’ charge 

Timothy Truett allegedly shot at gay club in Myrtle Beach on April 1

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The South Carolina flag waving over the state. (Washington Blade Photo by Michael K. Lavers)

A South Carolina man remains in custody on a more than $300,000 bond after he allegedly opened fire at a Myrtle Beach nightclub on April 1, according to WMBF.

Reports say 37-year-old Timothy James Truett Jr., of Clover, S.C., was detained by the Myrtle Beach Police Department after the April 1 incident outside Pulse Ultra Club. He was later arrested and charged with possession of a weapon during a violent crime, discharging a firearm into a dwelling, discharging a firearm within city limits, malicious injury to real property valued over $5,000, and assault or intimidation due to political opinions or the exercise of civil rights.

At 10:57 a.m. on April 1, officers responded to a call about a possible shooting at Pulse Ultra Club, located in the 2700 block of South Kings Highway.

In an affidavit released later, the club’s owner, Ken Phillips, said he was doing paperwork that morning when he heard “five or six” gunshots. He went outside and found a window and the windshield of his SUV shattered by bullets. An SUV with blue plastic covering one window was left at the scene.

Police later reviewed footage that showed a silver vehicle stopping in the middle of the road. The video appeared to capture muzzle flashes coming from the passenger-side window.

According to the affidavit, an officer later pulled over a vehicle driven by Truett and found spent shell casings in the back seat, along with a gun.

Documents do not detail why Truett was ultimately charged under the state law covering assault or intimidation tied to political opinions or the exercise of civil rights.

As of April 1, records show Truett is being held in Horry County on a combined bond of more than $312,000.

WMBF spoke with Phillips after the incident and asked whether there was any prior conflict that might have led to the shooting.

“I don’t know if it’s personal, I don’t know if it’s related to being gay, I don’t know if it’s related to the bar issues,” Phillips told WMBF. “Anybody with a mindset of pulling out a weapon in broad daylight is not right.”

“My primary concern has and always will be the safety of my community and my customers,” he added. “It’s given me great concern … as to how far people will go.”

WMBF also spoke with Adam Hayes, vice chair of Myrtle Beach’s Human Rights Coalition, who was involved in pushing for the ordinance. He said that while the incident itself is troubling, it shows the policy is being put to use.

The ordinance is intended to deter “crimes that are motivated by bias or hate towards any person or persons, in whole or in part, because of the actual or perceived” identity, in the absence of a statewide hate crime law.

“It’s nice to see that something we put into policy is not just a piece of paper, that it’s actually being used,” said Hayes.

He said the shooting underscores the need for a statewide hate crime law in South Carolina and added that the incident has left the local LGBTQ community shaken.

South Carolina and Wyoming are the only two states in the U.S. without a comprehensive statewide hate crime law.

Truett remains in jail as of publication.

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