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Verizon becoming less customer friendly each day

Disappearing discounts, lousy customer service

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(Photo by Wolterk/Bigstock)

I am a customer who has stayed with Verizon for years, even when many friends have told me I could get much better deals elsewhere. But whether due to laziness, or something else, I stuck with them. But now, even I am ready to leave. The latest is an email telling me they will cut my discount in half for direct payment, paperless billing, even though they got me to do this less than a year ago. No explanation of why.

I became a Verizon customer sometime after the split up of the Bell companies back in 1984. First beginning with my landline, moving on to my cell phone, Wi-Fi, and finally Fios TV. Over the years, the cost of each of these things has continued to go up, but the service was generally OK. To be honest, I was too lazy to look around. I now pay Verizon nearly $400 a month for various services. About a year ago Verizon badly screwed up my cell phone bill, after I got a new phone at one of their stores. I spent about three hours on the phone trying to reach someone. I finally got fed up, and contacted a friend who works for Verizon corporate in D.C. He connected me to their executive relations office. A higher level of consumer response. I was finally able to speak to a human being. While they couldn’t help with everything, they did straighten out the bill issue at the time, and the person I spoke to, Elizabeth, was very responsive. She told me there is something called a loyalty discount for long term customers. That turned out to be a $20 a month discount on my cell phone bill, or $240 a year. I asked who tells people about this, and how long has it been in existence. She said she didn’t know how the company told people about it, or for how long I would have been entitled to it? But going forward they applied it to my bill and also said they could give me a $10 discount for paperless billing, direct payment. That is what they are now cutting in half, less than a year later. 

When I was notified of this cut in benefits by email without any explanation, I again contacted the executive office and ended up speaking with another nice person, Crystal, who said she could do nothing about that, but told me she is getting overwhelmed with complaints about it all day. In the past year I have also had issues with FIOS and through this office connection, found out they could also give me a $10 loyalty discount. I suggest you contact this office and try to get your discounts if you haven’t yet, and still want to stay with Verizon. The email is: [email protected]

After this latest increase, I decided to write this column. First, I wanted to give Verizon a chance to respond, and explain the increase. Once again, my friend gave me an email to reach out to the PR department. The email he gave me was [email protected]. I sent an email explaining I was with the media, and got a bounce back email saying the person is not available but I should reach out to [email protected] or call 224-374-3864.  I emailed and called. I have never heard from him. But I did keep getting bounce back emails from people I hadn’t even emailed. Finally got an email from Michelle Pantina, [email protected] Head of Communications, Atlantic North Market Verizon Consumer Group, M 9735617068, whose office is at 1 Verizon Way, Basking Ridge, New Jersey 07920. Her email said she also wasn’t available I should contact a Chris Serico, and speak with him.  Shortly after that I did get an email from Serico, a senior manager in her office.  He is apparently allergic to actually talking, and insisted I tell him about the issues in emails, and we wasted time with six of them. He finally agreed he would call me in the afternoon. Then he apparently changed his mind, and sent an email response to my issues which turned out to be the same information in the email I was contacting Verizon to complain about. 

I have to wonder if Verizon CEO, Hans Vestberg, knows his PR people refuse to talk to the media even when the person calling says they want to give them a chance to make a reasonable response, or at least give an explanation, about an issue many people are calling the company and complaining about.  

Peter Rosenstein is a longtime LGBTQ rights and Democratic Party activist.

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Pride must be inclusive, intentionally intersectional

Organizers of local UK Pride led anti-Israel, pro-Houthi slogans

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Pro-Palestine protesters at the 2024 Capital Pride Parade (Washington Blade photo by Michael Key)

There are a lot of conversations in the LGBTI community about Prides becoming “too commercial,” but what about grassroots, leftist radical Prides? Well, the idea of community-organized, grassroots Prides is amazing, but unfortunately, it is very human to make mistakes.

While big LGBTI Prides that are organized with help from businesses are trying to be inclusive, grassroots Prides have sometimes gone too far in their attempts to create an “edgy,” rebellious atmosphere. Some slogans that have been used at “independent” Prides create more problems than they solve, making these events non inclusive and unacceptable for a large part of the LGBTI community.

I believe in intersectionality. I was one of the very few activists in Russia who began writing and speaking about the need for intersectional approaches in the LGBTI community — speaking up for neurodivergent, disabled, non-white, Muslim, and Jewish LGBTI people. In the U.K., I’m part of various groups supporting LGBTI refugees.

And this is why I see that some modern attempts by Western LGBTI activists to be mindful of different forms of oppression have actually excluded people from Pride and divided the LGBTI community. I’ve seen these tendencies across Europe, the U.S., and the U.K.

Personally, I’ve never felt less included at a Pride than I did last weekend at a local U.K. Pride, where the crowd was forced to yell: “Death to the IDF (Israel Defense Forces),” “From the river to the sea, Palestine will be free,” and “Yemen, Yemen made us proud, turn another ship around.”

The last slogan, about Yemen, didn’t even catch on with the crowd — probably because most people at the Pride had no idea why they should be proud of Yemen. And the truth is, they shouldn’t. The slogan refers to Iran-backed Houthi rebels in Yemen, who have hijacked and fired missiles at dozens of commercial and military ships in the Red Sea, supposedly to “protect” Palestinian rights.

Let me make it clear: I have no problem with the “protecting Palestinian people” part of the story. I believe that there are many war criminals in the current Israeli administration, and the bombing of Gaza refugee camps is unacceptable, no matter what.

But at the same time, I couldn’t understand why we were being asked to support attacks on commercial ships or show solidarity with the Houthi rebels, who, according to Amnesty International, are not only responsible for the deaths of dozens of LGBTI people, but are also extremely authoritarian and prone to sectarian violence.

If we’re speaking from an intersectional perspective, I know how triggering those slogans must have been for many Sunni Muslims (and yes, most Muslims from Gaza are Sunni), as well as for LGBTI refugees from Yemen and Iran who may have lost loved ones to the Houthis or the Iranian regime that support them. And I am sure there were likely some queer Iranians at that Pride.

The chanting about the Israel Defence Forces was also extremely disturbing — not only because there were likely Jewish queers at the Pride, some of whose relatives may even oppose Israeli actions in Gaza and support a two-state solution, but who served in the Israeli army due to conscription laws. But the problem is, I’ve never heard people at a Pride chant in support of Ukrainian people, or Chechens, or Uyghurs, or Yazidis — despite the fact that all of them have survived genocide. I’ve never heard queer people at Pride yelling “death to Russian occupiers,” even when Russian missiles destroyed Ukrainian schools and shelters in Mariupol, bombed Aleppo, persecuted Crimean Tatars, or wiped out entire Chechen villages.

China built concentration camps for Uyghurs, but no one is promoting the death of the Chinese government. Moreover, China, Russia, and Assad’s Syria are more homophobic than Israel. So, what is the reason for yelling “Death to the IDF” but not, for example, calling for the Russian government’s collapse or the end of the Chinese Communist Party? There are only two logical explanations:

• It is either antisemitism or ignorance about other wars except for the one that is going on in Gaza. Both reasons are quite bad.

• It is not intersectionality. It is anti-intersectionality, because it erases every other war survivor who isn’t Palestinian from LGBTI community. It also alienated LGBTI Jewish people because only Jewish State had a “special” hatred for war crimes that atheists and Christian don’t have. 

It’s also an attempt to turn the LGBTI movement into an ideological club instead of a group fighting for the rights of a specific marginalized community.

Another triggering thing I saw at this Pride was the glorification of socialism. But not all LGBTI people are socialists, and not all countries that called themselves “socialist” have been LGBTI-friendly.

I couldn’t even imagine what a queer person from North Korea, or a gay man who was imprisoned in the Soviet Union for being gay must have felt when hearing calls for a socialist revolution at Pride. It must have been devastating. Pride should feel like a free, anti-authoritarian space.

Pride also needs to focus on the real problems LGBTI people face. In the U.K., the Supreme Court ruled that only cis women can be considered real women. Thousands of trans kids have lost access to hormone therapy. LGBTI books are being censored in libraries. The government is cutting benefits for disabled people: LGBTI disabled people will be among the first to be harmed, because they face double stigma and more challenges finding employment, even when they are able to work.

But none of this was the main point at Pride. For some reason, we were asked to repeat pro-Palestinian slogans more often than slogans defending trans people or LGBTI people with disabilities.

The organisers were so obsessed with Palestine and socialism that, if I weren’t already involved in LGBTI activism, I might have assumed the LGBTI community has no real problems left — and that now we just campaign about unrelated political issues.

But that would be a false impression.

LGBTI people are under attack in countries around the world — from U.S. to Russia to the U.K. Moreover, far-right ideologies are rising across the West. Yes, it’s important to understand the international context, but now, more than ever, it is equally important to unite against the global rise of fascism and not divide the movement based on economic ideology or international political views.

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What if doctors could deny you insulin for being gay?

The Supreme Court just made that legal for trans kids

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(Photo by fet/Bigstock)

Imagine walking into a pharmacy, prescription in hand, and being told, “Sorry, we don’t give that to people like you.” Now imagine the government says that’s perfectly fine—as long as it’s wrapped in words like “concern” or “safety.”

That’s not a dystopian movie plot. That’s United States v. Skrmetti.

On June 18, the U.S. Supreme Court upheld Tennessee’s SB1, a state law that bans gender-affirming care for minors. Puberty blockers. Hormone therapy. All of it. Not because the treatments are dangerous (they’re not), or untested (they’re not), but because the kids receiving them are transgender.

Let’s be clear: this isn’t regulation. It’s targeted denial. And it just got the Supreme Court’s stamp of approval.

Chief Justice John Roberts, writing for the majority, said SB1 doesn’t discriminate. He argued the law merely regulates treatment based on “age and purpose.” That’s a little like banning seatbelts—but only for gay people—and claiming it’s about “safety.” Here’s the truth: SB1 bans hormone therapy only when it’s used for gender transition. Those same drugs are still allowed for other conditions. That’s not neutral. That’s surgical discrimination, written into law.

Even Tennessee’s legal team admitted it: the law “only affects those who seek to transition.” That’s not an accidental loophole. That’s the entire point.

Even worse, the Court ducked the bigger question: Do transgender Americans qualify as a “suspect class” under the Constitution—meaning they deserve stronger protections against discrimination?

Historically, groups with a long track record of discrimination, limited political power, and immutable traits (like race or religion) have gotten this status. Trans people check every box. Yet the Court said nothing.

That silence wasn’t a technicality. It was a political decision. A willful refusal to say: “You matter. You count. You’re protected here.”

Let’s drop the pretense. This isn’t about medicine or morality. Gender-affirming care is backed by every major U.S. medical association—from the American Academy of Pediatrics to the AMA. It’s safe. It’s effective. And it saves lives.

But these laws don’t ban puberty blockers across the board. They just ban them for trans kids.

That’s not policy—it’s punishment.

We wouldn’t tolerate a law that banned mammograms for women, or insulin for diabetics, only if they’re queer. But that’s exactly what this is: identity-based medical apartheid.

Supporters claim it’s about protecting children. But you don’t protect kids by denying them care recommended by doctors and supported by science. You do that to control who they’re allowed to become.

Here’s the part that should make us all pause: Most Americans don’t agree with this decision. A recent Pew poll found that 64% of Americans support protections for transgender people. Nearly 60% support access to gender-affirming care. Among young adults, those numbers are even higher.

This isn’t a red state vs. blue state issue. It’s a basic civil rights question in the 21st century. The people are not divided. But our institutions—the courts, the legislatures—are lagging behind. Or worse, being weaponized.

This ruling leaves trans youth legally exposed and politically abandoned. But that doesn’t mean we’re powerless.

Here’s what must happen now:

· State legislatures must pass ironclad non-discrimination laws that protect transgender youth where federal protections now fall short.

· Congress must pass the Equality Act—in full—and enshrine civil rights protections for LGBTQ+ Americans nationwide.

· The media must stop framing this as just another “culture war.” This isn’t about ideology. It’s about constitutional rights—access to care, bodily autonomy, and equal protection under the law.

· And we the people must act. Vote. Call your lawmakers. Tell your stories. Make it clear that civil rights don’t depend on your zip code, political party, or gender identity.

This moment is more than a court ruling. It’s a moral test for a country that claims to believe in liberty and justice for all.

You don’t have to be trans to be alarmed. If the state can deny medical care to one group based on identity, what’s to stop them from doing it to you? Your kid? Your neighbor?

History will remember where we stood. Let it remember this: we stood with trans kids and their parents. Loudly. Unapologetically. And without retreat.


James Bridgeforth, Ph.D., is a national columnist on the intersection of politics, morality, and civil rights. His work regularly appears in The Chicago Defender and The Black Wall Street Times.

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Democrats need to stop the self-immolation

Republicans are the enemy of the people

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(Photo by Juliaf/Bigstock)

The felon in the White House, who has lied his way to victory, has now signed his ‘big disgusting bill’ into law. He has managed to get members of Congress to agree to screw their own constituents, and vote for this abomination of a bill. 

Republican members of Congress who have said it will be a disaster in their states. Who have said it will force the closure of rural hospitals, and throw seniors out of nursing homes, in their states, because they will lose their Medicaid. Who have said they oppose the bill because it will add $3.3 trillion to the deficit, which young people will suffer for in years to come. They have said they oppose it because it pretends to help those earning tips and overtime, but close reading of the fine print shows it does practically nothing for them. But because their lips are firmly attached to Trump’s ass, they voted for it anyway. It is the biggest transfer of wealth from the poor to the rich in the country’s history. Now if that doesn’t give decent people the incentive they need to fight, to take back their country, nothing will. And when I say fight, I mean with their votes. 

To win, Democrats need to stop the self-immolation. Democrats are doing fine across the nation. Winning many special elections for state legislatures and the judiciary. Even when they don’t win, the margins in solid Republican districts are way down. Democrats will win governorships in New Jersey and Virginia this year. So instead of Democrats constantly talking about how bad the polls are for the party, and trashing each other, they need to focus on what it will take to win back Congress in 2026. The best way to start is to trash Republicans. I am concerned about groups like David Hogg’s PAC, and figures like Sen. Bernie Sanders, supporting candidates against sitting Democrats. Spending money and time on primaries against sitting democrats, even old ones, may not be the way to go this cycle. We need one focus — taking back Congress in 2026. That means laser like focus on which seats are winnable; open seats, and Republican seats, in both the House and Senate. Doing this is the only way we can stop the felon in the White House, and his MAGA sycophants in Congress, from doing more damage in his final two years as president. Time to face reality, that is really all that can be done for now.  

If Democrats take back the House, they can stop the budget machinations Trump is trying to get done. If Democrats take the Senate, they can stop the felon from getting any more MAGA judges, or disgusting unqualified executive branch nominees, confirmed. Again, that has to be the singular focus for 2026 for anyone serious about stopping Trump. I, too, want younger members of Congress. I would urge older Democrats, those in safe districts, to voluntarily step aside. But spending millions to primary them, when in most cases history shows they will win anyway, seems counterproductive at this time. Choose the best candidates in primaries for open and Republican seats — those with the best chance of winning in the general election. I have given my support at this time to Zach Wahls, running to unseat Sen. Joni Ernst in Iowa. 

Democrats must remember that most of the voters in the nation are moderate and concerned with kitchen table issues. So, while there are districts far left candidates can win, like Mamdani who just won the mayoral primary in New York City, we have seen such candidates lose in most of the country. There are takeaways from Mamdani’s win in New York for every candidate, other than everyone likes things for free. I recommend candidates look at the brilliant way he used social media. That is something Democrats around the country need to learn. People, especially young people, get their news that way these days. Then Democrats must accept the midterm elections are really local elections. They will be about what the local Democratic candidate campaigns on, and the contrast to what the Republican Party is doing for, or in most cases to, the voters in that particular district. 

If Democrats do anything nationally it should be to flood the airwaves with the negatives of Trump’s bill. If done right Democrats will win. Then stop trashing Democrats who don’t agree with you on every issue. Again, stop listening to the likes of Bernie Sanders, who tells people if they don’t like everything about a Democrat, they can vote for an independent. History tells us that only helps Republicans. 

Understand the most important vote any legislator makes is their first one. It determines who will control the legislature. Who will be Speaker of the House, and Majority Leader in the Senate, and most state legislatures. If the vote is for the Democratic leadership, then Democrats control the agenda, and committees. That is how to make a real difference. 

Stop listening to those who claim the Democratic Party is not clear on what it stands for. The Democratic platform has been clear for years. Democrats support equality, unions, working people, Social Security, Medicare, and Medicaid. They support the right of women to control their bodies; support equality for the LGBTQ community. Democrats are for a fair immigration policy; doing everything possible to fight climate change, and protect the environment; bringing down prices for groceries, gas, and rent. If Democrats take back control of committees, in both state legislatures, and Congress, they can once again begin to move forward on all those issues. 

So, stop the self-immolation, and attack Republicans. They are the enemy of the people, not a Democrat who you may not agree with on every issue. Try to move forward as a united Democratic Party. If everyone understands and does that, Democrats will win in 2025 and 2026, and will stop the felon in the White House before he totally destroys our country. 


Peter Rosenstein is a longtime LGBTQ rights and Democratic Party activist.

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