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GLAAD gives social media failing grades over lack of protections for LGBTQ users

Findings: Facebook, Instagram, Twitter, TikTok, and YouTube and all platforms receive scores under 50 out of 100

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Photo courtesy of Big Stock.

GLAAD, the world’s largest lesbian, gay, bisexual, transgender, and queer (LGBTQ) media advocacy organization, released the findings of its second annual Social Media Safety Index (SMSI), a report on LGBTQ user safety across five major social media platforms: Facebook, Instagram, Twitter, YouTube, and TikTok.

The outcome says GLAAD is an utter failure to protect the safety of LGBTQ+ users.

The 2022 SMSI introduces a Platform Scorecard developed by GLAAD in partnership with Ranking Digital Rights and Goodwin Simon Strategic Research. The Platform Scorecard utilizes twelve LGBTQ-specific indicators to generate numeric ratings with regard to LGBTQ safety, privacy, and expression. A listing of the indicators is available here and below. After reviewing the platforms on measures like explicit protections from hate and harassment for LGBTQ users, offering gender pronoun options on profiles, and prohibiting advertising that could be harmful and/or discriminatory to LGBTQ people, all platforms scored under a 50 out of a possible 100:

● Instagram: 48%

● Facebook: 46%

● Twitter: 45%

● YouTube: 45%

● TikTok: 43%

Primary Platform Scorecard indicators include:

● The company should disclose a policy commitment to protect LGBTQ users from harm, discrimination, harassment, and hate on the platform.

● The company should disclose an option for users to add pronouns to user profiles.

● The company should disclose a policy that expressly prohibits targeted deadnaming and misgendering of other users.

● The company should clearly disclose what options users have to control the company’s collection, inference, and use of information related to their sexual orientation and gender identity.

● The company should disclose training for content moderators, including those employed by contractors, that trains them on the needs of vulnerable users, including LGBTQ users.

“Today’s political and cultural landscapes demonstrate the real-life harmful effects of anti-LGBTQ rhetoric and misinformation online,” said GLAAD President and CEO Sarah Kate Ellis. “The hate and harassment, as well as misinformation and flat-out lies about LGBTQ people, that go viral on social media are creating real-world dangers, from legislation that harms our community to the recent threats of violence at Pride gatherings. Social media platforms are active participants in the rise of anti-LGBTQ cultural climate and their only response can be to urgently create safer products and policies, and then enforce those policies.”

GLAAD also released new data from a May 2022 study conducted with Community Marketing & Insights. 84% of LGBTQ adults agree there are not enough protections on social media to prevent discrimination, harassment, or disinformation. 40% of all LGBTQ adults, and 49% of transgender and nonbinary people, do not feel welcomed and safe on social media.

Additionally, the newly released 2022 ADL Online Hate and Harassment report found that 66% of LGBTQ users experienced harassment online, with 54% of LGBTQ users reporting severe harassment including sustained harassment, stalking, or doxxing.

In addition to the Platform Scorecard, GLAAD’s SMSI provides specific recommendations to each platform to improve LGBTQ safety.

Additional trends reported in the SMSI include:

● Anti-LGBTQ rhetoric on social media translates to real-life harm, including reported levels of increased severe harassment for LGBTQ users when compared to 2021.

● The problem of anti-LGBTQ hate speech and misinformation continues to be a public health and safety issue. Viral misinformation and inaccuracies have been cited as drivers of many of the nearly 250 anti-LGBTQ bills introduced in states around the country this year. Platforms are largely meeting this dangerous misinformation with inaction and often do not enforce their own policies regarding such content.

● Issues like the promotion of so-called “conversion therapy,” targeted misgendering and deadnaming, and lack of true transparency reporting, remain prevalent for select platforms. Only select platforms prohibit actions like targeted misgendering and the promotion of conversion therapy. These actions need to be prohibited across the industry.

● Companies possess the tools they need to effectively curb anti-LGBTQ hate and rhetoric but instead are prioritizing profit over LGBTQ safety and lives.

Recommendations across platforms include:

● Improve the design of algorithms that currently circulate and amplify harmful content, extremism, and hate.

● Train moderators to understand the needs of LGBTQ users, and to moderate across all languages, cultural contexts, and regions.

● Be transparent with regard to content moderation, community guidelines and terms of service policy implementation, and algorithm designs.

● Strengthen and enforce existing community guidelines and terms of service that protect LGBTQ people and others.

● Respect data privacy, especially where LGBTQ people are vulnerable to serious harms and violence. This includes ceasing the practice of targeted surveillance advertising, in which companies use powerful algorithms to recommend content to users in order to maximize profit.

The May 2021 inaugural edition of the Index was the first-ever and only tech-industry baseline of LGBTQ user safety. In this past year, GLAAD has worked with platforms and applauded major achievements within the tech accountability space, including TikTok’s amendment to its community guidelines in March 2022 in which an explicit prohibition against targeted misgendering and deadnaming was enacted, per the 2021 SMSI’s recommendation. As noted in this year’s SMSI, such a prohibition does not exist on Facebook, Instagram, or YouTube.

Congressional hearings, alarming research findings of the spread of misinformation, and massive media coverage have laid bare the urgent need for independent regulatory oversight of these companies — with virtually universal agreement about the need for industry-wide transparency and accountability. The GLAAD SMSI adds LGBTQ recommendations to this necessary and urgent dialogue.

“All platforms should follow the lead of TikTok and Twitter and should immediately incorporate an explicit prohibition against targeted misgendering and deadnaming of transgender and non-binary people into hateful conduct policies,” said GLAAD’s Senior Director of Social Media Safety, Jenni Olson. “This recommendation remains an especially high priority in our current landscape where anti-trans rhetoric and attacks are so prevalent, vicious, and harmful. We also urge these companies to effectively moderate such content and to enforce these policies.”

 

Read the entire report and its findings:

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Federal Government

UPenn erases Lia Thomas’s records as part of settlement with White House

University agreed to ban trans women from women’s sports teams

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U.S. Education Secretary Linda McMahon (Screen capture: C-SPAN)

In a settlement with the Trump-Vance administration announced on Tuesday, the University of Pennsylvania will ban transgender athletes from competing and erase swimming records set by transgender former student Lia Thomas.

The U.S. Department of Education’s Office for Civil Rights found the university in violation of Title IX, the federal rights law barring sex based discrimination in educational institutions, by “permitting males to compete in women’s intercollegiate athletics and to occupy women-only intimate facilities.”

The statement issued by University of Pennsylvania President J. Larry Jameson highlighted how the law’s interpretation was changed substantially under President Donald Trump’s second term.

“The Department of Education OCR investigated the participation of one transgender athlete on the women’s swimming team three years ago, during the 2021-2022 swim season,” he wrote. “At that time, Penn was in compliance with NCAA eligibility rules and Title IX as then interpreted.”

Jameson continued, “Penn has always followed — and continues to follow — Title IX and the applicable policy of the NCAA regarding transgender athletes. NCAA eligibility rules changed in February 2025 with Executive Orders 14168 and 14201 and Penn will continue to adhere to these new rules.”

Writing that “we acknowledge that some student-athletes were disadvantaged by these rules” in place while Thomas was allowed to compete, the university president added, “We recognize this and will apologize to those who experienced a competitive disadvantage or experienced anxiety because of the policies in effect at the time.”

“Today’s resolution agreement with UPenn is yet another example of the Trump effect in action,” Education Secretary Linda McMahon said in a statement. “Thanks to the leadership of President Trump, UPenn has agreed both to apologize for its past Title IX violations and to ensure that women’s sports are protected at the university for future generations of female athletes.”

Under former President Joe Biden, the department’s Office of Civil Rights sought to protect against anti-LGBTQ discrimination in education, bringing investigations and enforcement actions in cases where school officials might, for example, require trans students to use restrooms and facilities consistent with their birth sex or fail to respond to peer harassment over their gender identity.

Much of the legal reasoning behind the Biden-Harris administration’s positions extended from the 2020 U.S. Supreme Court case Bostock v. Clayton County, which found that sex-based discrimination includes that which is based on sexual orientation or gender identity under Title VII rules covering employment practices.

The Trump-Vance administration last week put the state of California on notice that its trans athlete policies were, or once were, in violation of Title IX, which comes amid the ongoing battle with Maine over the same issue.

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New York

Two teens shot steps from Stonewall Inn after NYC Pride parade

One of the victims remains in critical condition

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The Stonewall National Memorial in New York on June 19, 2024. (Washington Blade photo by Michael K. Lavers)

On Sunday night, following the annual NYC Pride March, two girls were shot in Sheridan Square, feet away from the historic Stonewall Inn.

According to an NYPD report, the two girls, aged 16 and 17, were shot around 10:15 p.m. as Pride festivities began to wind down. The 16-year-old was struck in the head and, according to police sources, is said to be in critical condition, while the 17-year-old was said to be in stable condition.

The Washington Blade confirmed with the NYPD the details from the police reports and learned no arrests had been made as of noon Monday.

The shooting took place in the Greenwich Village neighborhood of Manhattan, mere feet away from the most famous gay bar in the city — if not the world — the Stonewall Inn. Earlier that day, hundreds of thousands of people marched down Christopher Street to celebrate 55 years of LGBTQ people standing up for their rights.

In June 1969, after police raided the Stonewall Inn, members of the LGBTQ community pushed back, sparking what became known as the Stonewall riots. Over the course of two days, LGBTQ New Yorkers protested the discriminatory policing of queer spaces across the city and mobilized to speak out — and throw bottles if need be — at officers attempting to suppress their existence.

The following year, LGBTQ people returned to the Stonewall Inn and marched through the same streets where queer New Yorkers had been arrested, marking the first “Gay Pride March” in history and declaring that LGBTQ people were not going anywhere.

New York State Assemblywoman Deborah Glick, whose district includes Greenwich Village, took to social media to comment on the shooting.

“After decades of peaceful Pride celebrations — this year gun fire and two people shot near the Stonewall Inn is a reminder that gun violence is everywhere,” the lesbian lawmaker said on X. “Guns are a problem despite the NRA BS.”

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New York

Zohran Mamdani participates in NYC Pride parade

Mayoral candidate has detailed LGBTQ rights platform

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NYC mayoral candidate and New York State Assembly member Zohran Mamdani (Screen capture: NBC News/YouTube)

Zohran Mamdani, the candidate for mayor of New York City who pulled a surprise victory in the primary contest last week, walked in the city’s Pride parade on Sunday.

The Democratic Socialist and New York State Assembly member published photos on social media with New York Attorney General Letitia James, telling followers it was “a joy to march in NYC Pride with the people’s champ” and to “see so many friends on this gorgeous day.”

“Happy Pride NYC,” he wrote, adding a rainbow emoji.

Mamdani’s platform includes a detailed plan for LGBTQ people who “across the United States are facing an increasingly hostile political environment.”

His campaign website explains: “New York City must be a refuge for LGBTQIA+ people, but private institutions in our own city have already started capitulating to Trump’s assault on trans rights.

“Meanwhile, the cost of living crisis confronting working class people across the city hits the LGBTQIA+ community particularly hard, with higher rates of unemployment and homelessness than the rest of the city.”

“The Mamdani administration will protect LGBTQIA+ New Yorkers by expanding and protecting gender-affirming care citywide, making NYC an LGBTQIA+ sanctuary city, and creating the Office of LGBTQIA+ Affairs.”

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